Technical support
If you need technical assistance at any time during the event, please click on the orange support bubble in the bottom right-hand corner of the platform - this will give you a direct line to the IT support team on the event platform.
Should I use a specific browser?
The virtual platform is compatible with most modern browsers but optimised for Google Chrome.
Not able to view the content?
If you are registered but can't view the content, ensure you are logged in. Your initials should be displayed at the top right corner of the event page.
It doesn't seem that I'm logged in. How do I log in?
Click on 'Log in' at the top right corner of the event page and use your SMSF Association Credentials to log in (same email and password used to register for the event).
- Log in with your email and password (same used to register for the event)
- Select 'My Account' and 'My Dashboard'
- On the left, choose ‘My Virtual Events’
- Navigate via the top menu and select 'SMSF Audit Day 2026' to access the event page
Are there any special requirements?
We recommend using a personal laptop / computer, rather than viewing on a smart phone or tablet. Functionality is limited on mobile devices.
Will I get CPD hours for all the sessions?
You need to have watched a minimum of 80% of the session to qualify for CPD hour.
You need to have watched a minimum of 80% of the session to qualify for CPD hour.
How will I know which sessions I have watched and CPD earned?
You can check this through the 'My CPD' icon at the top menu. Select the drop down ‘Talks’ menu for viewing all sessions. You need to have watched a minimum of 80% of the session to qualify for CPD hour.
Please note that the CPD data can take up to 24 hours to populate your dashboard.
You can check this through the 'My CPD' icon at the top menu. Select the drop down ‘Talks’ menu for viewing all sessions. You need to have watched a minimum of 80% of the session to qualify for CPD hour.
Please note that the CPD data can take up to 24 hours to populate your dashboard.
Can I download the presentations and technical papers?
Yes, you can. These will be available for download through the 'Resources' tab.
Yes, you can. These will be available for download through the 'Resources' tab.
Will all the sessions be available for on-demand viewing?
Yes, all the sessions will be available for on-demand viewing until 30th October 2026.
What if I experience internet issues?
We recommend using a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you will still be able to participate but load times may be longer than normal. Some helpful tips include:
- connecting to the internet using a network cable rather than a wireless network.
- disconnecting from a VPN or corporate network (if possible).
- closing any unnecessary applications.
- refraining from browsing the internet, streaming other media and/or downloading large files during this time.
When will I receive my CPD certificate?
All CPD certificates will be issued after the platform closes.
What time zone is the Program displayed in?
The Program adjusts and displays in the time zone your device is set to. Please see the ribbon along the top of the page which notes what time zone your device is set to.
How do I watch the live stream?
Log in and click the 'Watch Live' button in the top menu bar. Please note, you must be logged in to access the live stream.
Do I need a microphone or camera to participate?
No, all interactions is via the "Ask A Question" button below the live stream window.
How do I ask a question during the session?
During the live event, if you have a question to the speaker, click on "Ask A Question" box at the bottom of the webcast window. Select the session you are viewing and submit your question. Please note that all questions are public and can be viewed by all attendees.
The Program adjusts and displays in the time zone your device is set to. Please see the ribbon along the top of the page which notes what time zone your device is set to.
How do I watch the live stream?
Log in and click the 'Watch Live' button in the top menu bar. Please note, you must be logged in to access the live stream.
Do I need a microphone or camera to participate?
No, all interactions is via the "Ask A Question" button below the live stream window.
How do I ask a question during the session?
During the live event, if you have a question to the speaker, click on "Ask A Question" box at the bottom of the webcast window. Select the session you are viewing and submit your question. Please note that all questions are public and can be viewed by all attendees.